FAQ

We know quality. Our gear is the softest, because we do not blend with poor quality wool. Bluey's range is 95% Australian Made, a rare thing these days. Opting to support local products instead of imports can make a significant difference. By choosing Australian Made, you are actively contributing to the welfare of all Australians and the preservation of our unique way of life.

We are 100% traceable. We handpick NSW and Tasmanian farmers with thehighest standards of animal care, commitment to sustainable land management and safe work practices. We are a natural fibre company. We strive to use natural fibres such as merino wool, organic cotton and Tencel. These fibres are environmentally sustainable because they keep our waterways free of microfibre pollutants.

We offer free Australian shipping on orders over $180 and free worldwide shipping on orders over $250.

Absolutely! We have loyal customers from all over the world. We offer free delivery on international orders over $250

Please be aware that international orders may be subject to additional import taxes and duties. In most cases, such duties are charged once the parcel reaches its destination. These may vary from country to country. When you make a purchase from Bluey merino, you are liable for any additional duties so please take this into account when placing your order.

Domestic and international orders are dispatched within 3-7 business days from our Tasmanian warehouse. This is an estimate only and may be subject to delays (especially during sales). We are a small family business and despite our best efforts, sometimes we take a bit longer to process orders. We greatly appreciate your patience and understanding. Before contacting us, please take a moment to check your parcel delivery status with the shipping number provided on your invoice.

Any questions about your order’s status please contact myorder@blueymerino.com

Unfortunately, due to manufacturing shortage in Australia, we are unable to give an exact time of when your much-loved item will be back in stock. Please join our mailing list. New stock will be announced via email.

These simple steps will ensure that your new Bluey Merino garment will last for many years to come.

- Machine wash 30° gentle wash

- Wash with similar colour wool garments

- Do not bleach

- Do not use softeners

- Use Iron on wool/delicate setting (if at all)

- Do not iron over logos or labels

- Dry clean is fine

- Do not use tumble dry

- Lightly reshape and lay flat to dry

- Alternatively, simply air dry regularly instead of washing at all.

If you have received the incorrect item or a faulty garment. Email us your order number and images of the fault so that we can evaluate the issue and make it right. We are very sorry for any inconvenience.

Please don’t hesitate to contact hello@blueymerino.com our friendly team will do its very best to assist you. We are a small family business. We greatly appreciate your patience in us getting back to you.