We offer a full refund or replacement within 90 days of purchase; whichever is most suitable for you.
This policy applies to direct official purchases from Bluey Merino.
Conditions of refund or return;
- Items purchased through other 3rd party websites must be returned to the place of purchase for
- If you wish for direct exchange or refund please complete the below steps
- All costs associated with the return of goods are the sole responsibility of the consumer unless we agree to defer these fees due to a mistake on our part.
- If you wish for a direct exchange or refund must send back the purchased goods in their original and unworn condition in the original packaging with all tags still attached.
- Any products that are returned that do not comply with original condition standards are not likely to be refunded, unless we agree on there being extenuating circumstances.
Our Returns Procedure
Step 1 – Advise us
Please email at firstname.lastname@example.org or call us on 1300 761 450 with the following information;
- Name & address
- Order or invoice number (found on delivery ticket)
- Garment description (found on the garment box or accessories label)
- Confirm exchange or refund requirement
- Reason for refund or exchange
The Bluey Merino Customer Care Team will contact you and discuss your requirements and the options for return or refund available to you.
Step 2 – Return your Product
Once you have the return postal address from our Customer Care Team please package up carefully your product as described, along with your receipt and any delivery documentation.
Step 3 – Process Return
Upon receipt of you’re item at Bluey Merino we will issue you a full refund or as discussed.
Alternatively we will issue a replacement product at our cost. This process should be completed within 7 days.
Should for any reason this not be resolved to your satisfaction within this timeframe please call us directly on 1300 761 450.
Thank you and we look forward to continuing to offer you a great shopping experience.
Bluey Merino Customer Care Team
P: 1300 761 450